Returns & Exchanges
At WONKY COFFEE, we want you to love every brew, but due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on all equipment and unopened coffee bags. If your order arrives damaged or doesn't meet our quality standards, we are committed to making it right with a replacement or refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Proof of Issue
For damaged goods or quality concerns, please attach a clear photo of the product and packaging to help us improve our wonky processes.
Ship It Back
If returning equipment or unopened coffee, we will provide a prepaid shipping label for you to drop off at any authorized courier location.
Receive Your Refund
Once we receive and inspect your return, we will process your refund or dispatch a fresh replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing